When you pick up your products at your Hub location, you will be asked to put your products in your own bags and containers. Please use this time to check your order carefully and make sure you have all items including those from the refrigerator and freezer. Also make sure that everything looks delicious and in great condition.
If you have products that are in an unsatisfactory condition, please fill out the form on our Contact Us page.
We cannot cancel or refund an order after ordering has closed.
All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely, though we are happy to send it back to you on our next delivery date.
If you need to change your pickup date to the next available delivery date, we can accommodate that for you however you will receive the same items you would have on the original date. We cannot refund for quality issues that occur due to changing the pickup date after the ordering period has closed.